Sizi99 takes your privacy seriously. This page clearly explains what data we collect, how it is used, who can access it, and your rights as the data owner. This policy complies with Malaysia's Personal Data Protection Act (PDPA).
Six core principles that guide how we protect the personal data of Malaysian players
All data transmitted between your device and sizi99's servers is protected using 256-bit SSL encryption — the same technology used by Maybank and CIMB to secure your online banking transactions. None of your data travels in plain text that could be intercepted.
The sizi99 Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This means we have a valid legal basis for every type of data processing we carry out, and we uphold all rights granted to you under Malaysian law.
Sizi99 has never sold, rented, or traded your personal data to any third party for marketing or commercial purposes, and we never will. Your data belongs to you — we use it solely to provide and improve sizi99's services for you.
You have the full right to access, correct, delete, or transfer your personal data held by sizi99. Requests can be submitted through the account settings section or by contacting our privacy team directly. We will process your request within 14 business days.
Sizi99 only collects data that is strictly necessary to provide our services to you. We do not collect irrelevant or excessive information. Every data field we request during registration and platform use has a clear, justifiable purpose.
All your financial transaction details at sizi99 — including deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX — are processed with the highest level of confidentiality. Your financial account information is not stored directly on sizi99 servers; it is managed by payment providers that are fully PCI-DSS compliant.
Quick Summary: sizi99 collects the personal data needed to operate our platform, protects it to the best of our ability, never sells it to anyone, and gives you full control over it. This document explains all of this in detail so you know exactly what happens with your information.
Sizi99 collects several categories of personal data from you during and after the registration process. We only collect information that is strictly necessary to provide our services safely and effectively. Below are the categories of data we collect and the purposes they serve:
1.1 Directly Provided Data. This is information you knowingly provide to us during sizi99 account registration, the identity verification process, customer support form submissions, or when communicating with our team. Without this information, we are unable to create or manage your account securely.
1.2 Automatically Collected Data. When you use the sizi99 platform, our systems automatically record certain technical information, including your device's IP address, browser type and version, operating system, pages visited within sizi99, and the time and duration of each session. This data is used for security, fraud detection, and technical improvement of the platform.
1.3 Children's Data. sizi99 does not collect personal data from individuals under the age of 18. Should we discover that a minor's data has been collected without our knowledge, that data will be deleted immediately and the associated account will be terminated.
Data collected by sizi99 is used solely for purposes directly related to the provision, improvement, and protection of our services. Below is a complete list of how we use your data:
2.1 Core Service Provision. Your personal data is used to create and manage your sizi99 account, process deposits and withdrawals in MYR (RM) via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, provide access to over 1,200 games including slots, live baccarat, 4D lottery, progressive jackpots and Sports Betting, and ensure winnings are accurately credited to your account.
2.2 Security & Verification. We use technical and identity data to verify your identity at login, detect and prevent unauthorised access to your account, identify suspicious or potentially fraudulent activity, and comply with the KYC (Know Your Customer) requirements prescribed by applicable law.
2.3 Communication & Support. Your phone number and email address are used to send important notifications relating to your account, respond to enquiries submitted to the sizi99 support team, share information about changes to our terms or privacy policy, and keep you updated on the status of your deposits, withdrawals, or bonus claims.
2.4 Responsible Gaming. Your gaming pattern data is used by sizi99 to monitor signs of problem gambling and provide appropriate support when needed, ensure that the limits you set yourself are enforced by the system, and fulfil the platform's obligations in promoting responsible gaming.
2.5 Platform Improvements. Anonymised and aggregated usage data is used to understand how players interact with the sizi99 platform, identify areas for improvement in the user experience, test new features ahead of official launch, and ensure the platform performs optimally across all Android and iOS devices used by Malaysian players.
Sizi99 does not use your personal data to make automated decisions that materially affect you without human involvement. Any decision concerning your account — such as suspension or closure — will involve a manual review by our team.
Sizi99 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. However, there are limited situations where we need to share certain information with trusted parties in order to provide our services to you.
3.1 Service Providers. we share necessary data with service providers who help us operate the sizi99 platform. This includes payment processing providers (Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and others) who require transaction details to process your deposits and withdrawals, game publishers such as Pragmatic Play and Evolution Gaming who require player identifiers to authenticate gaming sessions, and cloud service providers who store our platform data within secure infrastructure.
3.2 Legal Obligations. sizi99 may be required by Malaysian law to disclose certain information to competent authorities. This includes disclosure to law enforcement agencies pursuant to a valid court order, disclosure to the Ministry of Finance or Bank Negara Malaysia in the context of financial law compliance, and reporting of suspicious transactions to the Financial Intelligence and Enforcement Department (FIED) where required under the Anti-Money Laundering Act.
3.3 Business Transfers. Should sizi99 be involved in any merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. In such cases, sizi99 will notify affected users before their data is transferred to the new party.
3.4 All Third Parties Are Bound. Every third party with whom we share data is bound by a data protection agreement requiring them to safeguard your data to a standard no less stringent than that applied by sizi99 itself, and to use that data only for specific, agreed purposes.
Sizi99 has no control over the privacy policies of external websites you may access through links on our platform. We encourage you to read the privacy policy of each website you visit separately.
Sizi99 continually invests in security infrastructure to ensure your personal data is protected against unauthorised access, loss, misuse, or accidental disclosure. Below are the key security measures we have in place:
4.1 Data Encryption. All data transmitted between your device and sizi99's servers is protected using TLS 1.3 with AES-256 encryption — the highest industry standard, equivalent to the protection systems used by Malaysia's leading banking institutions. Sensitive data such as passwords is stored in hashed form using an irreversible algorithm, meaning that even if our servers were accessed without authorisation, your password cannot be read.
4.2 Access Controls. Access to the personal data of sizi99 members within our organisation is strictly limited to staff who require it to perform their job duties. All access is logged and audited. Staff who leave the organisation lose their access immediately. Administrative access requires multi-factor authentication (MFA) without exception.
4.3 Real-Time Monitoring. sizi99's security monitoring system operates around the clock to detect cyber threats, unusual login attempts, and suspicious account activity. Any anomaly automatically triggers an alert and a manual review by our security team.
4.4 Security Testing. The sizi99 platform undergoes periodic penetration testing by independent security firms to identify and address vulnerabilities before they can be exploited. All critical vulnerabilities discovered are remediated within 24 hours.
4.5 Data Breach Response. In the event of a data breach affecting your personal data, sizi99 is committed to notifying you and the relevant authorities within the timeframe required by law, and to taking immediate steps to limit the impact of the breach.
Sizi99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
5.1 Essential Cookies. These cookies are essential for the sizi99 platform to function properly. They store your login session information, language preference, and basic security settings. Without them, you will not be able to log in or use the sizi99 platform. Essential cookies cannot be disabled.
5.2 Performance & Analytics Cookies. These cookies help us understand how players use the sizi99 platform — which pages are visited most often, which buttons are clicked most frequently, and which areas cause users to leave the platform. This information is used in aggregated, anonymised form to improve the platform's design and functionality. You may disable these cookies through your browser settings, though this may affect certain platform features.
5.3 Preference Cookies. These cookies save the preferences and settings you configure within the sizi99 platform so you do not have to reset them each time you log in. Examples include your chosen display size, notifications you have enabled or disabled, and the last game you played.
5.4 Managing Cookies. You can manage and delete cookies through your web browser settings at any time. Please note that disabling essential cookies will prevent you from logging in and using the sizi99 platform fully. Guidance on managing cookies for major browsers (Chrome, Safari, Firefox) is available in each browser's help section.
Sizi99 does not use third-party cookies for advertising purposes. We do not allow third-party advertising networks to track your activity on the sizi99 platform in order to serve you targeted ads on other websites.
Sizi99 does not retain your personal data indefinitely. We have a clear data retention policy based on legal requirements and our business operations. The following are our retention period guidelines:
6.1 Active Account Data. For as long as your sizi99 account remains active, we retain all personal data necessary to provide our services to you. This includes your registration information, gaming records, transaction history, and contact details.
6.2 After Account Closure. When you close your sizi99 account or your account is terminated, we will retain certain records for the period required under Malaysian law:
6.3 Personal Data Deletion. Beyond the retention periods stated above, personal data that is no longer required will be permanently deleted or anonymised. The deletion process is carried out systematically according to a set schedule and audited internally.
6.4 Immediate Deletion Requests. In certain circumstances, you have the right to request early deletion of your personal data before the standard retention period expires, except where retention is required by law. Such requests will be reviewed and processed within 30 working days.
As a sizi99 player residing in Malaysia, you have specific rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). sizi99 is committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If your data is inaccurate or out of date, you may request that we correct or update it. Most corrections can be made directly through your account settings.
In certain circumstances, you may request that we delete your personal data, subject to any applicable legal retention obligations.
You may request that we restrict how we use your data in certain circumstances, such as when there is a dispute regarding the accuracy of your data.
You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another party where applicable.
You may object to the processing of your data for direct marketing purposes at any time, and we are obligated to stop without question once you do so.
How to Exercise Your Rights. To exercise any of the rights above, you may contact the sizi99 privacy team by email at support@sizi99.best with the subject line "Data Privacy Rights Request", or via the in-platform live chat. Please clearly state the right you wish to exercise and include any relevant details to help us process your request promptly.
To protect your data, sizi99 may need to verify your identity before processing any request relating to your privacy rights. This is a security measure to ensure that only you can access or request changes to your own data. Contact us via your registered email address or while logged into your account for a faster process.
8.1 Periodic Updates. sizi99 will review and update this Privacy Policy from time to time to reflect changes in our practices, technologies used, legal requirements, or player feedback. When we make material amendments, we will notify you via your registered email and through in-platform notifications at least 14 days before the changes take effect.
8.2 Version Review. The "Last Updated" date shown at the top of this page reflects the date of the most recent amendment. We encourage you to review this page periodically. Continued use of the sizi99 platform after any amendment takes effect will be considered acceptance of the updated policy.
8.3 Data Protection Officer. For any questions, concerns, or complaints regarding this Privacy Policy or how sizi99 manages your personal data, please contact us via:
8.4 Complaints to Regulatory Authorities. If you are not satisfied with how sizi99 has handled your personal data after contacting us, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or any other relevant authority. sizi99 will cooperate fully with any investigation conducted by the relevant authorities.
This Privacy Policy is written in Bahasa Melayu to ensure maximum clarity and comprehension for our Malaysian users. Should any inconsistency arise between different language versions, the Bahasa Melayu version shall prevail.
Our privacy commitment, in plain language
The sizi99 platform is built with data protection as a priority. Register for free in under 2 minutes, deposit from RM 20 via Touch 'n Go or DuitNow, and enjoy over 1,200 games with guaranteed privacy.